Archive for the ‘online marketing’ Category

Sharing: Not just for toddlers anymore

08.13.10

Sharing: Not just for toddlers anymoreLast month I talked about adding a search function to your website to help your visitors easily find what they are looking for without sifting through a bunch of pages. Now I’ll talk about making it easy for your visitors to share that information once it’s in their hands (or at their fingertips, as the case may be), potentially scoring you an expanded audience of interested readers.

“No, no, we share our toys [and great internet finds].”

You were paying attention in preschool, right? It’s not nice to keep fun stuff all to yourself. But sharing should not stop at the sandbox. If you find a great pair of shoes that you know your sister would die for, what do you do? You call her up and tell her to rush over to DSW before someone else snags them. And if you come across a newspaper article that mentions your best friend’s start-up, you don’t read it and toss it in the recycle bin, do you? Of course not. You clip the article from several copies and mail them out to everyone you know.

Thanks to a few lines of code, the same type of sharing etiquette can be applied online. With the simple click of a button, your visitors can instantly share specific pages from your website with friends, family and colleagues via email or their favorite social networking sites. The outcome to this sharing frenzy? The original site visitor feels good for having discovered something awesome, and gets props from his friends and colleagues for having shown them the way; the new site visitor is pleasantly surprised at their newfound information; and you sit back and relax while your site visitors do your marketing for you. Now, I call that a win-win-win. 

Sold! Sign me up.

Good news — hopping on the share bandwagon is neither a complicated nor expensive endeavor. There are a bunch of free services out there, so talk with your webmaster about which might work with your site. Many are simple to implement, with custom options for advanced users. You can start by playing around with www.addthis.com, www.sharethis.com and www.addtoany.com to see which features suit you best.

You may choose to have a share button with a dropdown menu that lists many of the popular social sites, or you may decide to select the top two or three that your visitors are more likely to use, and display only those icons. Most services offer some level of tracking so you can see how often the share tool is being used, from which pages, and through which social avenues. (You can always refine your choices later, based on the data.)

Don’t forget to include print and email icons as well. While some people will take the plunge and slap your link right on their Facebook page for all to see, others may want to share your site with a specific person, without broadcasting it to their entire networks. Give those folks the option to use the email feature. And, of course, there are still some people who like to print information and file it away in a real physical folder (or mail it to their grandmother who doesn’t have internet access).

Where to share?

There are a few options to think about when placing your own personal share toolbox. You may wish to have it appear at the bottom of your text so that a visitor can easily click it right after he finishes reading your article. But what if he never gets to the end of the page? Then, though he may have enjoyed the first half (the part he had time to read), he never even saw the option to share it with friends.

With this in mind, another location to think about is at the top of your content, somewhere around the main headline of the page. This gives page-skimmers an up-front opportunity to share the information without having to read or even scroll to the bottom. Just make sure it’s near the top of the content; not necessarily the top of the entire site’s design, which may also include navigation, photos, a logo, and search function. Be sure to keep the share icons near the crux of what will entice someone to share, i.e. the information.

Or, you can opt to have it in both places — and you’d be in good company. CNN.com places their share buttons above and below the content of each article.

Stop being selfish; start sharing now!

Take a look at the top right corner of the content area of this page — you can see my share buttons hard at work. If you found this article helpful, feel free to use them.

Don’t make your site visitors work to learn about your organization or to give you business.

07.08.10

Not sure where to find that info. Hmmph.Face it. Your website visitors are lazy. As pretty and organized and wonderful as your site may be, they don’t have the time or patience to sift through paragraphs and paragraphs of text, clicking link after link after link, trying to find directions to your store, samples of your work, or the free download you promised your Facebook fans.

Think about it. When you go to a website with a specific purpose in mind, what do you do? Do you click around and marvel at all the interesting information the website has to offer? Do you explore each page and read through until you finally find the one thing you wanted to know? Of course you don’t. And no one else does either. Most people heavily rely on a website’s search function to locate the exact info they are seeking. And your website visitors are no different.

Does size matter?

You may argue that your website is too small to warrant a search function. Perhaps it is. If your visitors can clearly see all the pages available to them through the main navigation, and they can instantly identify what information they will find on each page before they visit it, then you probably don’t need a search function. 

But even if your website is only 10 pages, a search function can still help your visitors immediately find what they are looking for, instead of troubling them to click on three links before they get there on their own. Have you ever been on a website, looking for the most basic information — like hours of operation— but given the options of About Us, ProductsNews, and Directions, you can’t figure out where that might be? (From my own experience of clicking around with a frustrated look on my face, my guess is that it’s on the Directions page, but you never know.)

Okay, I’m sold. How do I do this?

There are a number of search service companies who specialize in creating custom search functions. Some are free and others are not. My personal favorite is Google’s Custom Search Engine (a free one!). People are used to viewing a Google search results page, and by using their Custom Search Engine product, you are basically placing their search results page inside your own website’s design, thus giving your visitors the experience they are used to, packaged by your brand. And you can customize the colors and fonts to match your site. Just visit www.google.com/cse to get started (you first need a Google account if you don’t already have one).

Where should the search function go?

Google will generate the code you need to place on your site for both the search function and the results page. You or your webmaster can easily incorporate this code into your site. You can drop the search box anywhere you’d like, but I recommend strategically placing it where visitors are used to finding it, in the upper right corner. Some sites simply have the word “Search” with a link to a page where they can then type in the term, but it is just as easy to paste the search box code right there instead, and save your visitors a step.

Don’t forget to place a copy of the search function on the results page, just above the results . When visitors want to perform a second search after viewing results, their eyes will have to do less work if the search box is right there. And we’re all about giving our visitors the best experience possible!

What if I don’t want Google ads to appear?

Google CSE automatically places ads on your results page — they are giving you a free tool, after all. But good news for non-profits — you can opt out of ad display at no extra cost! If you are a commercial enterprise, you can upgrade to the Google Site Search product for just $100/year to get ad-free results (well worth the small investment to maintain a more professional look and to keep visitors on your site instead of sending them to advertisers).

I have a search function; now what?

Once your search function is tested and running successfully, you can leave it to do its job and never think about it again. OR you can look for ways to make your site better. If you have Google Analytics implemented, you can track what terms your visitors are searching, and then use that data to your advantage (you’ll have to edit the settings to capture this data; just use “q” as your Query Parameter). Try making the sought-after information more easily accessible from the homepage or other pages from which the search originated, and see if those terms continue to come up in your tracking reports.

Do you use Google’s Custom Search Engine? Have any tips? Do you recommend other search tools? Please leave a comment!

Five cures for blog writer’s block

04.30.10

You have a blog. You’re committed to writing posts. But you have NO IDEA what to write. Now what?!

1. Find your voice

You may have an inkling of the tone of your blog even before you begin writing. But after you have a few posts under your belt, you should be able to identify your own personal writing style. Maybe it’s cool and casual. Maybe it’s professional and serious. Maybe it’s instructive with a different how-to post each week. Knowing your individual technique should help you recognize new and suitable topics when you encounter them in everyday life.

2. Write what you know

You are a wealth of knowledge. Think about various aspects of your business and your expertise. Break them down into topics. If your business sells cork screws, you could blog about different types of cork screws, the history of bottle stoppers, local restaurant corkage fees, corking vs. screw caps, high-end cork screws vs. the ones that come free with a large wine purchase at the liquor store… See? The possibilities are endless! Pick and choose what makes sense for what your blog is trying to accomplish.

3. Look at the world

Take a current event and write your own op-ed piece as it relates to your industry or business. If you are an IT services firm, perhaps you want to write about the slow death of popular browser, Internet Explorer 6. This technique is handy because there will never be a shortage of international, national or local headlines on which to comment.

4. Look around you

You may not have to consult a newspaper to find what you’re looking for. You’d be surprised how incidents in your own life can be turned into blog posts. You just have to be open to recognizing them. Before you go to bed each night, ask yourself: Did I learn any lessons today? Can anything I encountered be related to the variety of subjects that make up my blog? Sometimes, it may not be obvious. Maybe your four-year-old asked you why the sky was blue. If you are a business consultant, you could angle a post on the top ten abstract questions your clients have ever asked you about running a company (and maybe you can even answer them, too!).

5. Read other blogs

The World Wide Web is filled with people giving away free information. Read blogs written by professionals in your own and other industries. You are bound to be inspired. Just remember that while you may link to and reference others’ articles, be sure you don’t copy their exact ideas or content (um, that’s called plagiarism).

Five ways to make time to blog

04.15.10

So you have a blog. But are you actually posting? Keep reading for tips on following through with your company’s blog.

1. Keep your promises

Determine a posting schedule. It can be daily, weekly, biweekly, monthly… Whatever it is, stick to this timetable so that your readers’ expectations are met. If you are having your hip replaced or going on an extended vacation, consider a guest blogger to fill in so that your readers aren’t disappointed by your blog’s sudden absence.

2. Record ideas as they occur

Whenever an idea for a post comes to you, write it down. It doesn’t matter if it’s not a complete thought.  Even just a word or phrase can be developed into a full article later on. Don’t assume you’ll remember an idea you had in the shower by the time you sit down to compose a blog post next Tuesday. Write it down now! Keep all these ideas on a topics list and refer to it when you are ready to write a post.

3. Write now, publish later

It’s like blogging on credit. During downtime (if you have any) write as many posts as you have ideas for on your topics list. You can assign dates for them to automatically post in your WordPress or Blogger blog, or you can manually publish them when you’re ready.

4. Put it on your calendar

If you’re like many solopreneurs who take on every role from president to administrative assistant, you may never have downtime! In this case, you must schedule time for writing, as you would for any project or meeting. Whether it’s something you take care of first thing every Monday or last thing every Friday, dedicate one hour to your blog each week (and maybe more if you’re aiming for several posts a week).

5. Don’t waste a moment

Use the time you squander in the waiting room at the doctor’s office or in line at the grocery store to jot down notes that you can later expand into posts. Spending otherwise wasted time wisely will cut down on the actual writing phase and take less time away from your work.

Five reasons your website needs a blog

04.01.10

You know you should blog. Here’s why.

1. Freshen things up

It’s imperative to keep your website content fresh if you want to give your site visitors a reason to come back. Think about it: would you return to a website that never had anything new to say? Can you imagine going to cnn.com to read news from a year ago? Absurdity.

2. Drive traffic to your site

Oftentimes, small business websites are only a few pages (About Us, Our Services, Contact Us… sound familiar?). Having such modest content makes it hard to compete with bigger companies in your industry when it comes to search engines. One way to overcome this scenario is to build a blog full of keyword-rich posts. This doesn’t mean each post you write should include the word “flip-flops” 30 times (assuming you’re selling flip-flops, that is). But if you write tips of your trade, you will naturally embrace the words people are searching for, and over time, your website’s pages will multiply, attracting new visitors to your site via search engines.

3. Build consumer confidence

Before you hire a contractor to remodel your kitchen, wouldn’t you want to know that he knew a thing or two about cabinets and floors? A simple way to stand out as an expert in your field and earn the trust of prospects is to take some time to express your thoughts and knowledge on issues you are passionate about. Your blog’s sole purpose shouldn’t be focused on gaining new customers, but it certainly can be a bonus.

4. Become an expert (if you’re not already one)

When you have a small business, you may not know everything, especially when you’re starting out. A blog commitment will force you to research and write about relevant topics on a regular basis. Eventually, you’ll be the authority on your subject matter.

5. Interact with readers

The best part about blogs is their two-way communication. Engage your readers by asking questions and encouraging comments. Show them there is a real person behind your company’s website. Be sure to connect with your active readers by responding directly to their comments and writing follow-up posts based on feedback.

Learn the rules before you say something that makes you sound stupid

12.15.09

Follow me on Twitter. Become a fan on Facebook. Fly me to the moon.

If you’re not sure what terminology goes with what social network, please, by all means, ask someone who does. Here are a few examples of how to use some basic terms correctly.

Facebook (noun): “Along with the rest of the world, I am on Facebook.” or “Check out my Facebook profile —I tagged a questionable picture of you from sixth grade.”

Friend (noun or verb) / Unfriend (verb): “You are my friend on Facebook.” or “My college roommate tried to friend me on Facebook, but I ignored her since she stole my sweater freshman year.” or “We were friends on Facebook, but after that awkward scene at happy hour last week, I unfriended him.”

Fan: (noun): “That band’s Facebook page has 116 fans even though they aren’t any good.” or “To get more fans for your non-profit’s page, you will want to put a ‘Become a fan’ button on your website.”

Twitter (noun or verb): “I finally broke down and got on Twitter.” or “I spent the last three hours at work Twittering but I don’t think my boss noticed.”

Tweet (noun or verb): “Who knew I had so much free time until I ended up with 67 tweets today.” or “Cool it with the tweeting, honey and do your homework.”

Follow (verb) / Follower (noun): “I am very selective in who I follow on Twitter; I only have time to read the most interesting tweets.” or “I wasn’t popular in high school but now I have 984 followers on Twitter.”

See, that wasn’t so hard.  (If you’re still confused, contact me.)

Is your website content stale?

09.20.09

When you surf the web, do you go to sites that haven’t made an update since 2003? Of course not. Why would you? You can read outdated information in the encyclopedia. You go to the internet to get the latest and greatest. And you keep going back to your favorite sites over and over again because they keep giving you something new and shiny to look at.

Site visitors get bored very easily. They lose attention quickly. Show them an “Under Construction” page featuring a cartoon man with a hard hat once, and guess what? Most likely, they’ll never see that ridiculous character hammer his last nail into that site’s design. People don’t have time to check your website constantly, only to find that the people in charge of updates have very loosely defined “Coming Soon!” to mean anything between now and Christmas 2012.

Now that I’ve convinced you to make regular updates, you are thinking to yourself, what if I have nothing new to say? Unless your business or organization is the most stagnant group of boring people in the entire world, I’m sure you can come up with something! Here is a list of ideas to get you started.

Products and Services
Has your company grown its product or service line? Don’t overlook this opportunity to not only update your services page, but also your home page. Treat the new item as an announcement. “Whachamacallits, now available at ABC Company!”

News
If your organization is ever featured in the news (on TV, in your local or community papers or their related websites) you must link to the media source’s website, and, with permission, you can host the PDF or text version of the print article right on your site. If linking out to a media site, check every so often to make sure they haven’t archived or deleted the article you are linking to.

Client Testimonials
Did you just finish a project for a particularly happy client? Ask them to tell you in 100 words or less about their experience working with you. With their permission to publish it on your site, slap that quote on the homepage, and then link to your services page that includes the type of work you completed for them, or to a portfolio page that gives more details about that specific project.

Employees
Hire someone new recently? Has one of your employees celebrated an anniversary of service with your company? Make it an announcement on your homepage with a link to a more detailed bio page about that worker. Feature an outstanding member of your team once a month or however often suits you. Combine a client testimonial that mentions a particular employee, and then feature that person.

Blog
Are you an expert in your industry? If you’re not, you probably know enough to fake it (you must know more than some people, anyhow). Start a blog on your website. Focus on topics of interest to your site visitors, not just areas that you like to talk about. Update your blog as often as is reasonably realistic for you. Set an expectation for your readers so they know when they will find new content here. Feature recent blog entries on your homepage.

As a general rule, make sure your website content is at least as fresh as the oldest contents of your refrigerator.

Have an idea for this blog? Send it to us!

Are you monitoring your website’s success?

03.05.09

Some businesses are satisfied just having a website where they can send their customers to find more information. But others are quite interested in the statistics that are built when those site visitors start clicking.

There are a plethora of website tracking companies that gather this data behind the scenes of your website; no extra work involved for you. They widely vary in price, from those that cover the basics and are free of charge, to those that provide most intricate statistics and come with a hefty price tag.

If your website is fewer than 50 pages (and some website that are even larger), the complimentary (read: free) Google Analytics will probably meet your needs. Be sure to ask your web designer to include Google Analytics’ tracking code when building the template of your website (so that every page gets counted), and if your site has already been out there for some time, just ask your webmaster to add it. It’s never too late to begin tracking, though, without the historic data, your reference point of comparison will be later. Ask your web manager to give you access to the Analytics account so that you can set up reports to be emailed to you automatically each month or quarter, and so you can look up ad hoc tracking figures whenever the mood strikes.

Once you implement any type of tracking mechanism, how do you determine your website’s success? Some measure the number of page views or visits (a page view is counted each time a single page of your site loads, a visit is a session that can include one or more page views; consult your specific tracking glossary for definitions).

Others look at the number of unique visitors (each of who could account for several page views or visits). Tip: exclude from your tracking report the IP or group of IP addresses that make up your own company’s computers; this will eliminate all data that stems from internal traffic. (Do you really care if your employees view the company homepage each time they open an internet browser?)

Other interesting calculations include average time visitors spend on the site and their bounce rate (how often visitors are leaving the site after viewing only one page). Your tracking analysis can also shed light on where your visitors are coming from, i.e. search engines (and which keywords were used to get there) and referring websites. If you have a Google AdWords campaign, those results can be integrated with your Google Analytics findings.

The best way to determine the success of your website is to define your online goals.

  • Does your website sell products? How much money do you hope to generate through this outlet? Keep a log of your online sales and track it over time. Are people finding your site through search engines when using relevant keywords? Are your visitors able to find the products they seek once they land on your site?
  • Is there a way for your visitors to register (give you their names and other information you find useful) on your website? Keep a database of all the contacts you make via your site, and look for ways to increase registration, such as offering visitors free samples of your product or literature about a topic that sparks their interest in exchange for their basic info. Do these contacts eventually become customers? Or are you attracking web registrants who are not valid leads?
  • Is there a certain path of pages you intend for your visitors? Measure your success by examining the content drilldown report. Are visitors finding your content as expected? How can you better lead them where you want them to go?
  • Is there a specific page that spells accomplishment? Perhaps a “Thank you for completing our survey” or other conversion or confirmation page that visitors reach once completing a task. Inspect the data surrounding that specific page. Create a clear avenue that leads visitors to complete this task.

Keep in mind if using Google Analytics, that the information ultimately belongs to Google. Export tracking reports on a monthly basis and save them for your own files; as of now, Google only stores up to two years of data.

Finally, don’t just file away valuable statistics! Use these findings to make improvements to your website’s content, navigation and search engine optimization. Happy tracking.

Now you have a website—who’s going to find it?

02.11.09

Now that you have your website, you must feel really accomplished, right? Your job is far from over! So far, you, your six officemates and your mother make up the list of visitors who have spent time on your new web endeavor.

Where there is a logo, there is a URL

So how can you get your new URL out there? Let’s begin with the obvious. Anything that has your company logo on it should also have the website. This includes business cards, letterhead, fax cover sheets, advertisements, annual reports, company brochures and more. Don’t forget your email signature and other electronic forms of communication. (And you better be using your new @company.com email address and not companyname@yahoo.com!)

Make it friendly for users and search engines

Those were easy. But what else can you do to make your company’s web presence known? For starters, let’s hope your site was built by a professional designer, with content that was written for the web. If everyone has done their jobs right, the pages of your site should be adequately filled with search engine-friendly copy that includes keywords for which your customers will be searching, as well as appropriate HTML tags that show search engines the hierarchy of your content (for example, a headline is more important and more deserving of SEO juice than the copy beneath it).

But let me be clear: being adequately filled with keywords does not mean that 98 percent of the words on your site are buzz phrases of your industry repeated over and over again. And implementing HTML to appropriately improve your search engine optimization does not mean using image alt tags to hide 1,200 keywords that didn’t fit into the copy. These seedy practices are frowned upon by the search engines and will ultimately hurt your ranking with them. Play by the rules, and no one will get hurt (and hopefully, somone, i.e. YOU, will get to the top of Google!).

Besides keeping your site’s content relevant and fresh (remember, your website is always a work in progress; never stop updating, adding and refreshing!), you can also up your SEO ranks by having other sites link to yours. Is there an organization that oversees your industry? Are you a member of an affiliated association? Are there other businesses that are not in competition with yours, but whose services are related? These are all perfect opportunities to ask others to link to your website. When it makes sense, you can link to theirs as well, perhaps from a “Resources” page that your site’s visitors will find helpful. As always, be sure to keep it real; exchange links only with genuine and reliable businesses and organizations. Stay away from link farms and other linking schemes that the search engines reject.

If you can’t get it for free, there is no shame in paying for it

If you still can’t manage to reach an acceptable ranking in Google (and it doesn’t happen overnight, so be patient), there’s always pay-per-click. PPC advertising is a paid program that will bring your website to the results pages of internet searchers, but instead of appearing in the organic search area, your link will be seen in a small ad in the sponsored link section, usually at the top of the page and along the right column.

Don’t have much money in your web marketing budget? The beauty of Google Adwords and other PPC options is that you choose how much you want to spend, and you never go over that amount. Placement in the sponsored area is based on how much you bid for the keyword being searched, and your site’s natural relevance to that keyword. So it’s still important to build content-rich pages on your site.

Face it, you have to join Facebook

Finally, one of the best ways to get your website seen is through good old-fashioned networking. But the networking of today is not the networking of a few short years ago. Social networking websites such as Facebook, Linkedin, and Twitter, are easy avenues through which you can build a base of customers or leads, connect with hundreds of people interested in your services (who know others who are potentially interested too!), and spread  your business message in a viral environment. Create a business profile in one or more of these Web 2.0 neighborhoods, and manage it often.

If you’re not quite ready to jump into social networking quite yet, you can always leave it to your site visitors. Feature a “share this” button on your website, which allows visitors to share a link to your website via their Facebook or Twitter page. It’s like putting all the work in the hands of customers who already love your products. Hover over the green share button at the top of this page, and you can try it!