Archive for the ‘website’ Category

Sharing: Not just for toddlers anymore

08.13.10

Sharing: Not just for toddlers anymoreLast month I talked about adding a search function to your website to help your visitors easily find what they are looking for without sifting through a bunch of pages. Now I’ll talk about making it easy for your visitors to share that information once it’s in their hands (or at their fingertips, as the case may be), potentially scoring you an expanded audience of interested readers.

“No, no, we share our toys [and great internet finds].”

You were paying attention in preschool, right? It’s not nice to keep fun stuff all to yourself. But sharing should not stop at the sandbox. If you find a great pair of shoes that you know your sister would die for, what do you do? You call her up and tell her to rush over to DSW before someone else snags them. And if you come across a newspaper article that mentions your best friend’s start-up, you don’t read it and toss it in the recycle bin, do you? Of course not. You clip the article from several copies and mail them out to everyone you know.

Thanks to a few lines of code, the same type of sharing etiquette can be applied online. With the simple click of a button, your visitors can instantly share specific pages from your website with friends, family and colleagues via email or their favorite social networking sites. The outcome to this sharing frenzy? The original site visitor feels good for having discovered something awesome, and gets props from his friends and colleagues for having shown them the way; the new site visitor is pleasantly surprised at their newfound information; and you sit back and relax while your site visitors do your marketing for you. Now, I call that a win-win-win. 

Sold! Sign me up.

Good news — hopping on the share bandwagon is neither a complicated nor expensive endeavor. There are a bunch of free services out there, so talk with your webmaster about which might work with your site. Many are simple to implement, with custom options for advanced users. You can start by playing around with www.addthis.com, www.sharethis.com and www.addtoany.com to see which features suit you best.

You may choose to have a share button with a dropdown menu that lists many of the popular social sites, or you may decide to select the top two or three that your visitors are more likely to use, and display only those icons. Most services offer some level of tracking so you can see how often the share tool is being used, from which pages, and through which social avenues. (You can always refine your choices later, based on the data.)

Don’t forget to include print and email icons as well. While some people will take the plunge and slap your link right on their Facebook page for all to see, others may want to share your site with a specific person, without broadcasting it to their entire networks. Give those folks the option to use the email feature. And, of course, there are still some people who like to print information and file it away in a real physical folder (or mail it to their grandmother who doesn’t have internet access).

Where to share?

There are a few options to think about when placing your own personal share toolbox. You may wish to have it appear at the bottom of your text so that a visitor can easily click it right after he finishes reading your article. But what if he never gets to the end of the page? Then, though he may have enjoyed the first half (the part he had time to read), he never even saw the option to share it with friends.

With this in mind, another location to think about is at the top of your content, somewhere around the main headline of the page. This gives page-skimmers an up-front opportunity to share the information without having to read or even scroll to the bottom. Just make sure it’s near the top of the content; not necessarily the top of the entire site’s design, which may also include navigation, photos, a logo, and search function. Be sure to keep the share icons near the crux of what will entice someone to share, i.e. the information.

Or, you can opt to have it in both places — and you’d be in good company. CNN.com places their share buttons above and below the content of each article.

Stop being selfish; start sharing now!

Take a look at the top right corner of the content area of this page — you can see my share buttons hard at work. If you found this article helpful, feel free to use them.

Don’t make your site visitors work to learn about your organization or to give you business.

07.08.10

Not sure where to find that info. Hmmph.Face it. Your website visitors are lazy. As pretty and organized and wonderful as your site may be, they don’t have the time or patience to sift through paragraphs and paragraphs of text, clicking link after link after link, trying to find directions to your store, samples of your work, or the free download you promised your Facebook fans.

Think about it. When you go to a website with a specific purpose in mind, what do you do? Do you click around and marvel at all the interesting information the website has to offer? Do you explore each page and read through until you finally find the one thing you wanted to know? Of course you don’t. And no one else does either. Most people heavily rely on a website’s search function to locate the exact info they are seeking. And your website visitors are no different.

Does size matter?

You may argue that your website is too small to warrant a search function. Perhaps it is. If your visitors can clearly see all the pages available to them through the main navigation, and they can instantly identify what information they will find on each page before they visit it, then you probably don’t need a search function. 

But even if your website is only 10 pages, a search function can still help your visitors immediately find what they are looking for, instead of troubling them to click on three links before they get there on their own. Have you ever been on a website, looking for the most basic information — like hours of operation— but given the options of About Us, ProductsNews, and Directions, you can’t figure out where that might be? (From my own experience of clicking around with a frustrated look on my face, my guess is that it’s on the Directions page, but you never know.)

Okay, I’m sold. How do I do this?

There are a number of search service companies who specialize in creating custom search functions. Some are free and others are not. My personal favorite is Google’s Custom Search Engine (a free one!). People are used to viewing a Google search results page, and by using their Custom Search Engine product, you are basically placing their search results page inside your own website’s design, thus giving your visitors the experience they are used to, packaged by your brand. And you can customize the colors and fonts to match your site. Just visit www.google.com/cse to get started (you first need a Google account if you don’t already have one).

Where should the search function go?

Google will generate the code you need to place on your site for both the search function and the results page. You or your webmaster can easily incorporate this code into your site. You can drop the search box anywhere you’d like, but I recommend strategically placing it where visitors are used to finding it, in the upper right corner. Some sites simply have the word “Search” with a link to a page where they can then type in the term, but it is just as easy to paste the search box code right there instead, and save your visitors a step.

Don’t forget to place a copy of the search function on the results page, just above the results . When visitors want to perform a second search after viewing results, their eyes will have to do less work if the search box is right there. And we’re all about giving our visitors the best experience possible!

What if I don’t want Google ads to appear?

Google CSE automatically places ads on your results page — they are giving you a free tool, after all. But good news for non-profits — you can opt out of ad display at no extra cost! If you are a commercial enterprise, you can upgrade to the Google Site Search product for just $100/year to get ad-free results (well worth the small investment to maintain a more professional look and to keep visitors on your site instead of sending them to advertisers).

I have a search function; now what?

Once your search function is tested and running successfully, you can leave it to do its job and never think about it again. OR you can look for ways to make your site better. If you have Google Analytics implemented, you can track what terms your visitors are searching, and then use that data to your advantage (you’ll have to edit the settings to capture this data; just use “q” as your Query Parameter). Try making the sought-after information more easily accessible from the homepage or other pages from which the search originated, and see if those terms continue to come up in your tracking reports.

Do you use Google’s Custom Search Engine? Have any tips? Do you recommend other search tools? Please leave a comment!